Questions and Answers

1) Am I able to have the repair done at home?

Yes. I operate a mobile service and can come to your home, work or any other required address. For the repair to take place I would need access to a normal power socket.

2) How long does the repair take?

On average a job takes about 60 to 90 minutes. The total time would depend on the type of repair,

3) Can I change my appointment at any time?

Yes. If the appointment needs to be changed this is not a problem, just let me know even on the day of repair.

4) Do I need to be on site for the repair to take place?

It is sometimes better to be present at the start but not while the repair takes place. I will often need the keys to the vehicle just in case it needs to be moved. As long as I have access to an electric point there is no need for you to be there.

5) Can a repair take place in any weather conditions?

I have a weatherproof 3m X 3m pop-up gazebo which enable me to repair in most conditions, heavy winds may be a problem I will assess that when I am on site.

6) How can you quote when you have not seen the vehicle?

Assuming I am given a fair and reasonable description of the damage I will be able to give an accurate quote over the phone. If the damage differs significantly from the description I reserve the right to amend the quote. I will always quote an exact price before commencing any repair.

7) Once the repair is completed, when can I use my vehicle ?

With most repairs your vehicle is ready for use immediately, in the case of seat repairs I may suggest leaving it 30 minutes or so, but it depends on the type of repair, which seat etc. Any advice will be given at the end of the repair.